Administration and payment account

WhereTourgo (WTG) is temporarily administered by BENESSERE SOCIEDAD DE RESPONSABILIDAD LIMITADA, a Costa Rican company with legal entity identification number 3-102-861554.

The payment processing account used for WTG payments remains in the name of Allan Castro, separately from the platform administrator. This identification does not change the amount payable, the agreed cancellation terms or your refund rights. Contact bookings@wheretourgo.com for payment questions.

1. What you pay

WTG displays the full experience price before payment. At checkout, the traveler pays the full displayed amount through WTG. There is no remaining balance for the booked services payable directly to the provider. Optional extras require separate agreement.

2. Request and confirmation

Payment submits a booking request unless the listing is expressly marked instant confirmation. A request is confirmed only when a confirmation is issued. WTG and the provider may contact the traveler to verify availability or necessary details.

• If the provider declines or cannot confirm the requested date, WTG refunds the amount collected by WTG in full.
• A traveler may accept an offered alternative date or experience; no substitution is binding without the traveler's agreement.
• The confirmation identifies the provider, meeting details, payment status and cancellation deadline.

3. Traveler cancellation

The cancellation deadline and refund amount shown on the listing and again at checkout apply to that reservation. A cancellation is effective when submitted through the available WTG cancellation channel and acknowledged. If the local calendar date or time zone matters, the experience's Costa Rica local time controls unless stated otherwise.

WTG will never reduce a refund below a non-waivable amount required by law. Because leisure services scheduled for a specific date may be treated differently from general online services in some jurisdictions, travelers should rely on the specific cancellation rule disclosed before payment rather than assume a general cooling-off period applies.

4. Provider cancellation or material change

If a provider cancels, fails to confirm, or makes a material change the traveler does not accept, WTG will refund the amount collected by WTG. The provider is responsible for any amount it collected directly. WTG will reasonably assist the traveler in seeking that refund and may suspend the provider for noncompliance.

5. Weather, safety and extraordinary events

The provider may delay, modify or cancel an experience when weather, natural events, closures, safety conditions or official instructions make performance unsafe or impracticable. The traveler will be offered the remedy stated in the listing—normally rescheduling, credit or refund—subject to mandatory law. A minor route or timing adjustment that preserves the experience is not necessarily a material change.

6. Late arrival and no-show

A traveler who misses the confirmed start time or fails to meet disclosed participation requirements may be treated as a no-show. Unless the listing or mandatory law provides otherwise, the amount paid is subject to the cancellation and no-show terms disclosed before payment.

7. Refund method and timing

Approved refunds are returned to the original payment method. WTG initiates them promptly after eligibility is confirmed; Payment processors, banks and card issuers control when funds appear. Currency conversion and third-party fees are governed by the payment provider.

8. Problems during an experience

Report a serious safety issue immediately to the provider and local emergency services. Other service problems should be documented and reported to WTG as soon as reasonably possible, preferably within 48 hours, so the provider can respond. This reporting window does not remove rights that cannot legally be waived.

9. Chargebacks

Contact WTG before initiating a payment dispute so the booking record and available remedy can be reviewed. Fraudulent or duplicate chargebacks may result in account restrictions, but nothing prevents a traveler from exercising lawful payment rights.